Policies

Warranty

Victory Sportswear is committed to offering the finest products, using only the best materials and applying strict quality control standards. Victory Sportswear products are warranted to be free of defects in material and workmanship for 12 months from date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company’s products, and assures unsurpassed quality for rugged, dependable products. This, however, is not a guarantee against normal wear and tear. Nor does it apply to product that has been damaged by misuse, neglect, accident, modification or unauthorized repair.

If you believe your product is defective, please use the contact form on our website or email steve@victorysportswear.net, and we will assist you in addressing any warranty issues. If upon inspection, we determine that the product is defective, we reserve the right to repair or replace the product, depending on the nature of the defect.

 

Returns

Due to the Custom nature of our products we do not accept returns for refunds. We do however allow exchanges for different sizes and/or models.

Exchanges
Our policy is to allow 7 days for you to contact us and notify us of your plan to exchange product. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, except in certain circumstances. Please contact us for details.

To be eligible for an exchange due to the above conditions, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will often request you to wear your footwear around the house to try and achieve stretching, if you are working through this with us please just remember to wear indoors and not outside. Shoes will be inspected once received and you will be notified of any issues or rejections we come across.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase anywhere else before confirming returns with us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If it is rejected, you will obviously be sent back the pair. This has never happened, but we have to put it in there just incase.

If you are approved, then your exchange will be processed or if requested store credit will be given.

Late or missing refunds (if applicable)
If you haven’t received a return confirmation please send an email to us within one week.
If you’ve done all of this and you still have not received your refund yet, please contact us at
steve@victorysportswear.net

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items, or made to order items cannot be refunded.

Pre Order and MTO items

Items that are ordered thru pre order or custom made are NON refundable or returnable unless defective and can be returned only for an exchange. Any sneaker made in a B, 2E or 4E width can not be exchanged all of these widths are MTO.  Items ordered thru pre-order can not be canceled or refunded after 7 days of ordering.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at steve@victorysportswear.net and send your item to:

Victory Sportswear
201 Lunenburg St
Fitchburg, MA 01420

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will learn of this after the return.

Shipping
To return your product, you should mail your product to: 201 Lunenburg St, Fitchburg, MA 01420

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Victory Sportswear
201 Lunenburg Street
Fitchburg, MA 01420

 

Wholesale

Interested in carrying Victory Sportswear shoes in your store? We are looking to partner with retailers, please send us an email here to be considered for wholesale.

 

 

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